SupportCandy FAQ Integration Addon
FAQs are important part of any help-desk. SupportCandy FAQ Integration Addon will integrate popular FAQ plugins available for WordPress. Below is list of available integrations and still counting –
Ultimate FAQ
Arconix FAQ
SupportCandy FAQ Integration Addon integrated with SupportCandy so that agents can use FAQs while replying to tickets. They can insert either FAQ link or FAQ contents to reply description just like macros or canned replies (See below video):
Additionally, it adds FAQ suggestion tag in macros. It compares subject words with FAQ tags and suggest top 3 matched results where it has been used. You can use this while replying to ticket, in email notification etc. Specially when you use it in create ticket email notification to customer, he will see suggestions as soon as he create a ticket and might get answered before you answer.