SupportCandy Schedule Tickets Addon
As the name suggests, you can schedule tickets that will be created automatically for set recurrence. So, for example, you can schedule tickets for daily maintenance of your company premise, weekly backup of your website, etc., and your team will make sure these tickets are closed.
How does it work?
Administrator schedule ticket with recurring time and ticket information.
Tickets are created automatically at the set time.
Your team will make sure these tickets are closed.
Recurrence period
There are four recurrence periods are available:
Daily
Weekly
Monthly
Yearly
Every recurrence period has a different setting which you can see in the screenshots. Below are a few examples of recurrence:
Every x day
Every x working day
Every x week on Monday, Wednesday, and Friday
Every x month on day y
Every x month on the Second Friday
Every x year on day y of month z
Every x year on the Second Friday of January
Starts on
You can set the start date on which it will begin to create tickets in the scheduled ticket.
Ends on
There are three ways you can set when the scheduled ticket ends:
No end date
End after x times
End date