SupportCandy Usergroups Addon
You can create group of users or company so that supervisor of the company can manage all tickets created by the group members.
If you deal with a company or organization and tickets are created by employees of that organization, you need to identify from which company or group this ticket has been made. This add-on allows you to create a group of users and functionalities around it.
How does it work?
You need to set up usergroups with members and supervisors.
Supervisors can manage tickets created by the group members.
Members, if allowed, can decide to create private tickets or which usergroup the ticket is being created for.
Agents, if allowed, can modify the usergroup of the ticket.
You can create custom fields for usergroups to store more information like phone numbers, addresses, websites, etc.
Finally, you can show usergroups in the ticket list and filter the tickets using usergroups.